Return and Refund Policy

At E-Comm Super Store, we strive to ensure customer satisfaction. If you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

• 1.1 Items must be returned within 10 days from the delivery date.
• 1.2 Products must be unused, in their original packaging, and in the same condition as received.
• 1.3 Proof of purchase (order confirmation or receipt) is required for all returns.
• 1.4 Certain items, such as perishable goods, custom-made products, and digital downloads, are non-returnable.

2. Return Process

• 2.1 To initiate a return, contact our customer support at contact@ecommsuperstore.info with your order details.
• 2.2 Our team will provide instructions on where and how to return the product.
• 2.3 Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

3. Refund Policy

• 3.1 Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• 3.2 If approved, refunds will be processed within 7 business days via the original payment method.
• 3.3 Shipping charges are non-refundable unless the return is due to our error.
• 3.4 If a refund is delayed beyond the expected timeframe, please contact your bank or payment provider for further assistance.

4. Exchanges

• 4.1 If you received a defective or damaged item, we offer exchanges for the same product.
• 4.2 Contact us within 10 days of delivery to request an exchange.
• 4.3 If the item is out of stock, a full refund or store credit will be offered.

5. Late or Missing Refunds

• 5.1 If you haven’t received a refund yet, first check your bank account or credit card statement.
• 5.2 If the refund is not reflected, contact your bank or payment provider as processing times may vary.
• 5.3 If you have done all of the above and still have not received your refund, reach out to us at contact@ecommsuperstore.info.

6. Changes to This Policy

• 6.1 We reserve the right to modify or update this Return & Refund Policy at any time.
• 6.2 Changes will be posted on this page with an updated date.

Contact Us

For any further questions or concerns, please contact us at:

• Email: contact@ecommsuperstore.info
• Phone: +1 (215) 528-5686
• Address: 44 Grafton St, Hartford, Connecticut 06106, USA
• Website: https://www.ecommsuperstore.info